Last update : Dec. 9, 2015
** This English translation is for reference purpose only. Only the Japanese version is valid and binding. **
Sprout performs the following approach as its main approach to protect the rights and benefits of the users over the protection of their personal information.
Sprout will, as much as possible, specify the Purpose of Utilization of the Personal Information of its user that it obtained. Sprout will also notify the Purpose of Utilization to its user prior to directly obtaining Personal Information written on contracts and other documents. The Purpose of Utilization shall be:
◎ Contacting users, receiving and paying money, including payment from Sprout.
◎ Improving Sprout’s service.
Sprout will only use the Personal Information of its users within the scope necessary to achieve the Purpose of Utilization specified and disclosed beforehand. However, Sprout may use its users Personal Information beyond the scope necessary to achieve the Purpose of Utilization specified and disclosed beforehand (excluding information subject to secrecy of communication) under the following situations.
Sprout will determine the storage period of its user’s personal information within the scope necessary for the Purpose of Utilization, and will erase the user’s personal information without delay after the storage period has ended or the Purpose of Utilization has ended, except in the following cases.
Sprout will strive to maintain the personal information of its user correct and up-to-date, as well as take necessary and proper measures for the prevention of unauthorized access, alteration, leakage, loss, or damage.
Sprout will will exercise necessary and appropriate supervision over the employee to ensure the security control of the personal data. Sprout will also perform training to its employees necessary for the proper handling of personal information.
Sprout will entrust a third party with the handling of personal data in whole or in part for sales operations of products and services, repair operations, fee collection operations, marketing operations and other operations. In such cases, Sprout will select an entity that can properly handle personal information, and shall execute appropriate provision within the entrust contract over matters regarding safe keeping, confidentiality and other matters regarding handling of personal information, and shall exercise necessary and appropriate supervision.
Sprout will not, except for the following cases, provide its user’s personal information to a third party without the consent of its user.
Whenever a user requests the notification of the Purpose of Utilization, or disclosure, amendment, addition, deletion, suspension of use, or suspension of provision to third parties of personal information, the user shall follow the procedures stipulated separately. For procedures requesting disclosure of personal information, please contact email@example.com.
Sprout will swiftly and appropriately respond to complaints and other inquiry from its users regarding the handling of personal information. You can file complaints and make inquiries at the following contact:
Personal Information Protection Contact
Weekdays from 10:00 to 17:00, JST.
Whenever there is a leakage or similar event regarding the user’s personal information, Sprout will take appropriate measures such as notifying the leakage to the user promptly.
Sprout will strive to continue to improve its handling of personal information through maintaining its internal rules relating to personal information protection, educating its employees, internal audit, and such.