Privacy Policy

Last update : Dec. 9, 2015

** This English translation is for reference purpose only. Only the Japanese version is valid and binding. **

Article 1: Compliance with Privacy Laws and Guidelines

Sprout, when obtaining, using or otherwise handling its customer’s personal information, will comply with the Act on the Protection of Personal Information, the clause regarding secrecy of communication within the Telecommunications Business Law , and other relevant laws and regulations, Act on the Protection of Personal Information Guideline for the Economic and Industrial Area, Telecommunications Business Law Guideline for Personal Information Protection, and other guidelines applicable to the business area of Sprout (hereinafter, “Guideline), and this privacy policy.

Article 2: Approaches to Protect the Users’ Rights and Interests

Sprout performs the following approach as its main approach to protect the rights and benefits of the users over the protection of their personal information.

  • Whenever the user requests, Sprout will take measures to stop sending direct mail and making marketing calls.
    (Please contact privacy@sproutgroup.co.jp for details)
  • Sprout will entrust the handling of personal information within the scope of the Purpose of Utilization. Sprout shall select an entity that it finds that can properly handle personal information as its trustee, and shall execute appropriate provision within the entrust contract over matters regarding safe keeping, confidentiality and other matters regarding handling of personal information, and shall exercise necessary and appropriate supervision.
    The main operations that will be entrusted are:
    ◎ Sales Operations of Products and Services
    ◎ Repair Operations
    ◎ Fee Collection Operations
    ◎ Marketing Operations
  • Sprout limits the Purpose of Utilization depending on each user, as specified in article 3 and the privacy policy of individual services.
  • Sprout will generally obtain Personal Information through direct input or writing of each user, and will notify in each individual service’s privacy policy when obtaining Personal Information by other methods.

Article 3: Specification and Disclosure of Purpose of Utilization

Sprout will, as much as possible, specify the Purpose of Utilization of the Personal Information of its user that it obtained. Sprout will also notify the Purpose of Utilization to its user prior to directly obtaining Personal Information written on contracts and other documents. The Purpose of Utilization shall be:
◎ Contacting users, receiving and paying money, including payment from Sprout.
◎ Improving Sprout’s service.
◎ Purposes stipulated within the privacy policy of individual services.

Article 4: Uses Out of Purpose of Utilization

Sprout will only use the Personal Information of its users within the scope necessary to achieve the Purpose of Utilization specified and disclosed beforehand. However, Sprout may use its users Personal Information beyond the scope necessary to achieve the Purpose of Utilization specified and disclosed beforehand (excluding information subject to secrecy of communication) under the following situations.

  • Cases in which the handling of personal information is based on laws and regulations
  • Cases in which the handling of personal information is necessary for the protection of the life, body, or property of the user and in which it is difficult to obtain the consent of the person
  • Cases in which the handling of personal information is specially necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the user
  • Cases in which the handling of personal information is necessary for cooperating with a state organ, a local government, or an individual or a business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations and in which obtaining the consent of the user is likely to impede the execution of the affairs concerned

Article 5: Proper Acquisition

Spout will not obtain Personal Information by fraud or other illicit methods. Sprout will announce the methods of acquiring Personal Information within the privacy policy of each service as well as in this privacy policy.

Article 6: Storage Period

Sprout will determine the storage period of its user’s personal information within the scope necessary for the Purpose of Utilization, and will erase the user’s personal information without delay after the storage period has ended or the Purpose of Utilization has ended, except in the following cases.

  • Cases where Sprout is legally required to store the personal information
  • Cases where user provided consent

Article 7: Security Measures

Sprout will strive to maintain the personal information of its user correct and up-to-date, as well as take necessary and proper measures for the prevention of unauthorized access, alteration, leakage, loss, or damage.

Article 8: Supervision of Employees

Sprout will will exercise necessary and appropriate supervision over the employee to ensure the security control of the personal data. Sprout will also perform training to its employees necessary for the proper handling of personal information.

Article 9: Supervision of Trustee

Sprout will entrust a third party with the handling of personal data in whole or in part for sales operations of products and services, repair operations, fee collection operations, marketing operations and other operations. In such cases, Sprout will select an entity that can properly handle personal information, and shall execute appropriate provision within the entrust contract over matters regarding safe keeping, confidentiality and other matters regarding handling of personal information, and shall exercise necessary and appropriate supervision.

Article 10: Provision to Third Parties

Sprout will not, except for the following cases, provide its user’s personal information to a third party without the consent of its user.

  • Cases in which the provision of personal information is based on laws and regulations
  • Cases in which the provision of personal information is necessary for the protection of the life, body, or property of the user and in which it is difficult to obtain the consent of the person
  • Cases in which the provision of personal information is specially necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the user
  • Cases in which the provision of personal information is necessary for cooperating with a state organ, a local government, or an individual or a business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations and in which obtaining the consent of the user is likely to impede the execution of the affairs concerned

Article 11: Disclosure and other Requests

Whenever a user requests the notification of the Purpose of Utilization, or disclosure, amendment, addition, deletion, suspension of use, or suspension of provision to third parties of personal information, the user shall follow the procedures stipulated separately. For procedures requesting disclosure of personal information, please contact privacy@sproutgroup.co.jp.

Article12: Responding to Complaints and Inquiry

Sprout will swiftly and appropriately respond to complaints and other inquiry from its users regarding the handling of personal information. You can file complaints and make inquiries at the following contact:

Personal Information Protection Contact
Email:privacy@sproutgroup.co.jp
Weekdays from 10:00 to 17:00, JST.

Article 13: Handling in Case of Leakage

Whenever there is a leakage or similar event regarding the user’s personal information, Sprout will take appropriate measures such as notifying the leakage to the user promptly.

Article 14: Continued Improvements

Sprout will strive to continue to improve its handling of personal information through maintaining its internal rules relating to personal information protection, educating its employees, internal audit, and such.